![]() ![]() Said another way, we either shut down or push back. When our emotions kick in, we tend to either dig in or give in. Our strong emotional response is what moves us out of dialogue. This is the cornerstone of a successful Crucial Conversation. David Freund is the Chief Leadership officer of MACNY. First and foremost, start practicing the skill of emotional regulation. Dates/Times: Monday, May 15 and Monday, from 8:30 AM to 4:30 PM (lunch included) Cost: 995/MACNY Member 1,295/Non-Member 895.50/Individual Member. Participants expressed interest in the continuation of communication programs to further enhance skills. Then you, your team, or your organization needs Crucial Conversations Training. Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels of the organization. The program was well attended and well received by oncology nurses and social workers. Sharing and discussing specific difficult questions and scenarios were encouraged throughout the program. Ron is the coauthor of seven books, three of which are The New York Times bestsellers Influencer: The Power to Change Anything, Crucial Conversations: Tools for Talking when Stakes are High and Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior. Program topics included exploring the patient's world, eliciting hopes and concerns, and dealing with conflict about goals. The program was tailored to nurses and social workers providing care to patients in a busy, urban, academic, outpatient oncology setting. An educational project was developed to improve therapeutic communication skills in oncology nurses during goals-of-care discussions and giving bad news. Nurses at a large comprehensive cancer center recognized the need for help with this skill set and sought out communication experts to assist in providing the needed education. Processes for teaching goals-of-care communication skills and for implementing skills into clinical practice are not clearly defined. Chapter 2 Mastering Crucial Conversations the Power of Dialogue Definition: Fool’s Choice when I feel I only have two choices, speak up and suffer dire consequences (firing, end relationships, political repercussions, deep embarrassment) or stay silent and tolerate the intolerable. However, research studies indicate that nurses tend to keep communication with patients and families at a superficial, nontherapeutic level. When oncology nurses have strong communication skills, they play a pivotal role in influencing patient satisfaction, adherence to plans of care, and overall clinical outcomes.
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