To be honest I wish they had made a mistake and accidentally deposited £13,000 into my account.To meet rising demand for digital services, TSB has launched a cutting-edge, streamlined onboarding journey for new customers. “I don’t actually do internet or mobile banking, so this hasn’t really affected me. They’ve said they will email the documents over, and that if I am hit with aVAT fine because of this, they’ll pay it.”Īt the cash machines outside the branch Cathy was closely studying her printed account balance after taking out some cash. But they were pretty helpful inside the branch. I’ve now got my VAT payment due, and I can’t get any documents to give to my accountant. “I can’t get access to my account and I can’t make any payments. Meanwhile Tara, who is self-employed, was visiting the bank to sort out her VAT. All they could do was give me a receipt and promise that they will try to put it through later. They can’t tell me when the money will be through. “I have been trying to pay in a cheque, which needs to clear by Friday. They have told me that it will be sorted out in 48 hours from today, but I don’t know what to believe.”ĭouglas, a university student, was worried if there would be any money in his account by the end of the week: I was on the line for an hour but then gave up and came down here. He was heading on holiday tomorrow but had no idea if the usual payments from his account would be made. They keep saying it’s “intermittent” when it’s not.” “The thing that most infuriates me is the statements coming out of the bank. I’ve also had to change my password to get into the account. And there’s something saying the last payment was in 2099. They were there yesterday, but gone today. He added that his company had not been able to see any transactions or payments on their business account since the “upgrade” began on Friday.Ī personal account customer, Mac, a retired photographer, said he was “appalled” to discover that all his direct debits had disappeared. To be honest, we’ve had grief with them ever since we were moved from Lloyds. I tried calling their helpline, but after a while the line just goes blank. I’ve had to come down here to arrange for a bulk transfer over to HSBC, and we’ll have to pay the salaries from there. One businessman, Alex, who runs a professional consultancy firm, said: Outside a TSB branch in the City of London, both business and personal account holders were dismayed and angry at the continuing chaos affecting the bank. It appears that money lodged since Friday has left customer accounts. In others instances customers have had their Ulster Bank credit and debit cards declined when making purchases. Ulster Bank customers began reporting issues in significant numbers on Monday and hundreds of complaints have now been posted across social media networks from people who have had money disappear from their accounts leaving them without the funds to pay direct debits which are due. And it said it will be making emergency cash of up to €500 available to customers who need it. The bank has told impacted customers, who find their accounts overdrawn as a result of the problems, that they will not be out of pocket once the issue is resolved. The issues are not expected to be resolved until tomorrow morning at the earliest. ![]() Money, including monthly salaries has been disappearing from the accounts of Ulster Bank customers since the weekend prompting the bank to launch what it says is an urgent investigation. Time to change to a competitor I think!- Michael Bulman April 24, 2018 Extraordinary how often this kind of issue happens with this bank. ‘If such attacks did happen or are happening, the chaos we have been observing suggested that TSB will have more difficulties identifying such attacks and providing evidence to support investigations by TSB itself and the law My salary has disappeared from my account today and my wife had her card declined when trying to pay for a GP visit and medication. ‘The problems with biometrics and one time passwords (the latter won’t be solved until the end of April) also suggested that launching an attack on TSB would be easier now if no other security mechanisms are added. ‘Some criminals (including external attackers and malicious insiders) may have grabbed the opportunities to launch spear phishing attacks and have attempted to steal money from some TSB customers’ accounts. Professor Li adds that TSB could be a prime target for a cybercrime attack: These mistakes include (but aren’t limited to): ![]() He believes TSB got its priority badly wrong - and failed to test its new IT systems properly before migrating all 1.9 million customers. Professor Shujun Li, professor of cyber security at the University of Kent, fears that some TSB customers could be exposed to cybercriminals by the IT chaos at the bank.
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